Account Services Coordinator - Walmart
Who We Are:
Steve Madden is a global fashion company known for its innovative, trend-driven footwear, accessories, and apparel. Founded in 1990 in Queens, New York, the company has grown from a footwear startup into a globally recognized fashion organization with a portfolio of leading brands, including Steve Madden, Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM.
With a presence in more than 80 countries, Steve Madden operates across wholesale, retail, e-commerce, licensing, and private label businesses. The company is driven by creativity, individuality, and a fast-paced entrepreneurial spirit, bringing fashion-forward products to consumers around the world.
About the Opportunity
We are seeking a detail-oriented, proactive, and highly organized Account Services Coordinator to support the day-to-day operations of our Walmart account.
This is an excellent entry-level opportunity for someone looking to build a career in customer service, wholesale, account management, and supply chain operations while gaining hands-on experience supporting a major retail partner.
Reporting to the Operations Specialist, this role will help manage seasonal and weekly orders, EDI replenishment activity, order and shipment tracking, reporting, account maintenance, and customer communications. You'll work cross-functionally with Sales, Operations, Logistics, Production, Warehouse, and other internal teams to ensure orders are accurate, on time, and aligned with Walmart requirements.
The ideal candidate is analytical, detail-oriented, eager to learn, and comfortable working with data and multiple priorities in a fast-paced environment.
This position is based in our NYC office and is on-site.
What You'll Do
- Support order management: Assist with entering, processing, and tracking seasonal and weekly Walmart orders, including EDI replenishment activity.
- Monitor orders and shipments: Help track open orders, inventory, shipping timelines, routing requirements, and delivery dates, escalating issues when needed.
- Maintain accurate data: Update customer and order information, account trackers, and reports while identifying and helping resolve discrepancies.
- Coordinate across teams: Partner with Sales, Operations, Warehouse, Logistics, Production, and other internal teams to help ensure orders are processed and shipped accurately and on time.
- Support customer communication: Assist with responding to Walmart inquiries and providing updates on orders, shipments, shortages, and changes.
- Prepare reporting: Help create and distribute order, inventory, and shipment recaps and summaries.
- Learn and improve: Develop knowledge of Walmart requirements, EDI processes, and internal systems while supporting process improvements and special projects.
- Take on additional responsibilities as needed to support the team and business.
What You'll Bring
- Strong attention to detail and the ability to maintain accurate information across multiple systems and reports.
- Excellent organizational and time-management skills with the ability to prioritize competing deadlines.
- Strong written and verbal communication skills.
- Analytical and problem-solving mindset with the ability to identify discrepancies and follow issues through resolution.
- Ability to collaborate effectively with internal teams and external customers.
- Eagerness to learn new systems, processes, customer requirements, and terminology.
- Proactive, solutions-oriented approach and willingness to ask questions and take ownership.
- Ability to thrive in a fast-paced, deadline-driven environment while maintaining accuracy.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Comfortable organizing, reviewing, reconciling, and analyzing customer and order data.
- Working knowledge of:
- Filtering and sorting large data sets
- Basic formulas and functions
- XLOOKUP and/or VLOOKUP
- PivotTables
- SUMIF/SUMIFS
- COUNTIF/COUNTIFS
- Conditional formatting
Qualifications
- 0-2 years of experience in customer service, account services, order management, wholesale operations, logistics, supply chain, or a related field.
- Previous Walmart account experience is preferred.
- Familiarity with EDI order processing or replenishment is a plus.
- Knowledge of purchase orders, inventory, shipping, routing, or logistics processes is preferred.
- Experience with ERP or order-management systems, such as Infor M3, AS400, or similar platforms, is a plus.
The expected base salary for this position ranges from $26.00-$28.00/hour. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
