American Express Job Description, 2nd Shift Data Entry Jobs Remote @ Joblagii ( Customer Care P[...]
Job Responsibilities: Customer Care Professional – Salary: $20-30/Hour – Company: American Express – Location: Boise, USA – Educational Requirements: Bachelor's Degree
Position & Obligations
- Supply global‑class customer support, including responding to client inquiries and issues through various channels (calls, chat, text).
- Build meaningful relationships with clients using a consultative approach, understanding their needs and giving product recommendations.
- Deliver first‑touch resolution and negotiate satisfactory outcomes for customers and American Express.
- Meet and exceed service level, compliance policies, and productivity targets.
- Navigate PC systems and mobile applications to help clients and enable them to use online/mobile tools.
- Record essential information, including pricing, identity, transaction details, and notifications.
- Prioritize requests and adapt in an ever‑changing environment.
Preferred Capabilities
- Demonstrated success handling high‑volume, high‑quality service in challenging situations.
- Passion for customer service with a high‑quality customer interaction mindset.
- Ability to work quickly in a dynamic environment while multitasking and using multiple systems and digital tools.
- Strong interpersonal, conversational, verbal, and written communication skills.
- Assertiveness to manage difficult conversations.
- Excellent negotiation, influencing, and resourcefulness skills.
- Critical, analytical, forward‑thinking, and problem‑solving skills with strong attention to detail.
- Confidence to work in a virtual environment.
Desired Qualifications
- Minimum 2 years of customer support experience, including up to 6 months in chat support.
- Typing velocity of at least 40 words per minute with 90% accuracy.
- Basic navigation ability, internet savvy, and fundamental troubleshooting knowledge.
- Ability to toggle between multiple windows/devices.
- Bachelor’s degree; associate degree or college coursework acceptable.
Extra Information
Region: BGC Company Center 2, 5th Street Corner, 30th Street, Bonifacio Global City, Taguig.
Workplace Flexibility: Full‑time. Requires hybrid work (onsite and remote).
Work‑from‑home requirements:
- At least 25Mbps internet connection.
- Private, quiet space for remote work.
High overall performance is rewarded with goal‑driven incentives.
