About the position

The Analyst, HR Services provides multi-step operational and transactional support to the HR community for day-to-day administration of HR objectives, policies, and procedures. The role independently implements and owns company policies and programs in a time-sensitive environment, regularly interfacing with internal and external stakeholders at different organizational levels. The position works under the direct supervision of HR Solutions management. This is a hybrid position requiring employees to work in the office at least three days per week, Tuesday through Thursday. The selected candidate will be based in either the Chicago headquarters or Philadelphia office. Relocation assistance is not available.

Responsibilities

• Provide transactional support and ownership of employee and organizational changes, including escalations and more complicated, multi-step transactions within HR Solutions.
• Assist business unit HR teams and internal and external stakeholders with HR operational issues; assess customer issues and drive them to resolution.
• Provide coaching and mentorship to peers, business leaders, and HR Business Partners to resolve employee and operational issues when needed.
• Own and support annual and ongoing processes in partnership with HR Business Partners, Talent COE, and other internal and external stakeholders.
• Assist HR Technology with evaluating, debugging, and implementing potential system changes.
• Conduct routine data and system audits.
• Partner with external vendors on execution of HR programs and objectives.
• Perform other duties as assigned.

Requirements

• A four-year degree in Human Resources or a related field and 2–4 years of HR experience, or 3–6 years of relevant experience in lieu of a degree.
• Strong customer service skills, including the ability to listen and observe.
• Ability to organize and deliver ongoing operational work.
• Attention to detail in a time-critical, service-oriented technical environment.
• Demonstrated accountability.
• Ability to identify, quantify, and summarize issues along with potential solutions.
• Experience with Excel, particularly formulas, functions, and pivot tables, as well as Word, Outlook, and PowerPoint.

Nice-to-haves

• Knowledge of business; an Energy Services or corporate-type background is helpful.
• Knowledge of federal, state, and local employment laws and regulations, including EEO, ADA, and FMLA.
• Experience and knowledge of Exelon's policies and programs.
• ServiceNow experience.
• Experience with ePeople HRS Systems.
• Strong Microsoft Office experience, including Excel and PowerPoint.

Benefits

• Annual bonus of 10% for eligible positions.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.