Application Monitoring Engineer (Splunk)
Application Monitoring Engineer - Splunk What does Application Monitoring Engineer do? You will be a senior member and integral part of the Financial Solution Application Monitoring and Automation team, which is responsible for monitoring the availability and performance of the online banking service platforms we host in Fiserv s data centers/cloud and the clients on those platforms. In this capacity, your mission is to adeptly harness our arsenal of monitoring and automation tools, thereby enabling the expeditious dispatch of meticulous alerts. These alerts, finely honed through your vigilance, empower our Support teams to execute timely, effective responses. Whenever feasible, the team endeavors to introduce automated solutions to rectify anomalies, obviating the need for manual intervention. Your role assumes paramount significance in guaranteeing the efficacy, dependability, and security of our applications. Your proficiency in the deployment of Dynatrace monitoring tool, scripting, and cloud-based integrations is indispensable in upholding the vitality of our digital ecosystem. The scope of your involvement extends across a diverse array of systems and technologies, necessitating collaboration with multiple teams across Fiserv to ensure comprehensive and robust monitoring coverage. The Application Monitoring and Automation team does not perform traditional incident response but assistance with high priority incidents is sometimes necessary, and after-hours work is occasionally needed to support certain client go-lives and system changes. You will also be part of an On-call support rotation. What you will do:
- Tools Proficiency: Leverage your deep expertise in Splunk to build and create Splunk dashboards and alerts that provide monitoring and analyze application performance, troubleshoot issues, and provide actionable insights.
- Scripting Mastery: Utilize your scripting background, including Python, Selenium, Webdriver, and JMeter, to automate monitoring processes and enhance efficiency.
- Cloud Expertise: Apply your working knowledge of cloud-based solutions to effectively monitor applications hosted in cloud environments, optimizing performance and resource utilization.
- API Integration: Understand and implement APIs in a distributed environment, ensuring seamless integration with monitoring tools and systems.
- Proactive Alerting: Collaborate with the team to reduce the volume of alerts by conducting in-depth analysis and fine-tuning alerting mechanisms, eliminating false positives, and ensuring alerts are highly relevant.
- Incident Response: Assist in high-severity outage investigations, providing critical insights and expertise to minimize downtime and maintain service availability.
- Bachelor s degree in computer science, Engineering or Technology, or equivalent relevant work experience.
- 5+ years of experience in Application Monitoring and Observability for multiple products at large organizations
- 3+ years of experience using Splunk - configuring alerts, knowledge objects, dashboards and writing complex queries
- 5+ years of experience in Windows Systems Engineering and Application Support
- Expert level in PowerShell scripts and/or Python. Any other similar scripting language will also be considered.
- Experience in supporting multi-tiered applications
- Experience in working with web logs, HTTP headers, and web services
- Experience with API integration in distributed environments
- Experience integrating cloud technologies with Dynatrace and monitoring tools
- Experience with monitoring tools such as Extrahop, Moogsoft, etc.
- Experience/certifications with Azure cloud platform
- Proficiency with Selenium, Webdriver, and JMeter
