Job ID: 10420267 | Amazon.com Services LLC

Job Overview

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for a motivated, customer-focused Area Manager to lead a team of hourly employees. In this role you will engage your team during shifts, maintain the highest levels of safety, quality, attendance, and performance, and play a key role in meeting customer expectations for on‑time deliveries to the right location.

Key Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to develop plans that meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand and walk for up to 12 hours during shifts.
• Work in an environment where noise levels vary and can be loud.
• Work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applicable to sites with stairs).

Basic Qualifications

• 2+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ year of experience with performance metrics, process improvement, or lean techniques.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Salary

Base salary range: $70,000 to $90,900 annually (USA, TX, El Paso).

Benefits

Amazon offers a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, Basic Life & AD&D, Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.