As the Best Buy Business Fulfillment Operations Supervisor, you'll lead a team that helps ensure Best Buy Business customers receive a seamless order experience from start to finish. You'll guide a team of around 15 employees, support complex order fulfillment processes, and work with partners across the business to solve challenges and improve operations. If you enjoy developing people, driving continuous improvement, and making an impact on customer outcomes, this is a great opportunity to grow your leadership career.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Lead, coach, and develop a team of fulfillment operations employees
• Drive team performance, quality, and execution across order management processes
• Partner with sales, supply chain, fulfillment, and other teams to support customer success
• Identify operational challenges and implement process improvements
• Analyze trends and business data to prioritize opportunities and resources
• Manage complex escalations and guide issues through resolution

Basic qualifications

• 2+ years of operational or business analysis experience
• 2+ years of experience leading operational initiatives

Preferred qualifications

• Bachelor's degree or equivalent industry experience
• Experience coaching, developing, and evaluating employee performance
• 2+ years of leadership experience, retail management experience, or military leadership experience
• Experience leading virtual or remote teams
• Order management, fulfillment, or supply chain experience
• Strong problem-solving and organizational skills
• Experience driving process improvements and operational efficiencies
• Ability to build effective cross-functional partnerships

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that support your total well-being and provide help when you need it most.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life, whether in stores, online, or in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.