Overview

REMOTE EAST COAST

Primary Objective

We are looking for an experienced Billing Analyst, Small Parcel to focus on client invoicing in multiple systems. To be successful, the Billing Analyst needs to be detail-oriented and skilled in learning and working in systems and processes in-depth and with speed as well as adept in problem solving and communication both within and outside the department.

The right candidate will have strong experience in billing, small parcel and e-commerce. Additionally, past experience working directly with carriers, and/or understanding of fulfillment operations is desired.

Principal Duties and Responsibilities

• Parcel and e-commerce client billing preparation in multiple systems

• Precise recording of data in shared tools

• Assist in e-commerce customer and fulfillment operations support/escalations

• Work with cross-functional teams to pinpoint and resolve issues

• Work with carrier partners to identify & resolve issues

• Identify areas of opportunities to enhance customer experience related to small parcel

• Support Account Team Members on customer requests

Qualifications and Requirements

The right candidate must possess:

• Experience in billing utilizing complex systems

• Experience in small parcel and e-commerce

• Be a true problem-solver – “Leave no stone unturned”

• Be relentless and work with a sense of urgency

• Have direct e-commerce experience, not just as a customer

• Be analytical, tech-savvy, and detail-oriented

• Demonstrate empathy and an articulate communicator with cross-functional teams

• Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers

• Ideal candidate will have experience in domestic AND cross-border shipments

• Excel: Advanced Skills required

Additional Qualifications

• H.S. diploma/GED required

• Computer literate with general knowledge of software to include Microsoft Office Suite required

Job Category

Credit & Collections

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range:

$22.00

Maximum Pay Range:

$26.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here ( to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.

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