Call Center Support Team Member
Overview:
The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!
Availability:
- 8 am to 5pm and 11am-8pm shifts.
- Full week schedule available, weekends required.
- Tuesdays & Wednesdays off or Wednesdays & Thursdays off.
Position Type: Seasonal
Hourly Rate: $15/hour
Responsibilities:
You'll contribute to our mission by:
- Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.
- Resolving guest complaints and concerns in a friendly and professional manner
- Ensuring a safe, and professional work environment is consistently maintained
- Keeping Support Center facilities clean and in working order, including restrooms
Qualifications:
- Proficiency in computer skills in Microsoft Office and Windows OS are required
- Basic to intermediate Salesforce's experience
- Ability to communication via phone, chat and email to resolve concerns
- Strong work ethic, attention to detail, and a commitment to safety
- Ability to interact in a professional and positive manner
- Problem-solving skills
- Excellent written and verbal communication skills
- Sense of urgency and fun
- Friendly, outgoing personality, and ability to address guest concerns with empathy
- Ability to read, speak, write, and understand the English language
