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This a Full Remote job, the offer is available from: United Kingdom
Client Services Manager – Pensions
Home Based (travel to client meetings as required)
We are looking for a Client Services Manager to join Capita Pensions Solutions to lead and nurture relationships with two of our key pensions’ clients.
You will be a trusted partner and help the team drive client satisfaction through proactive engagement and strategic collaboration. You will bring strong organisational skills to the role and support projects through their life cycle to completion as well as attending client meetings, monitoring agreed actions and ensuring they are allocated and followed up
Job title:
Client Services Manager
Job Description:
Key Accountabilities
Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required. Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.
Support with the IT digital roadmap and global delivery model aspirations through effective communication to clients
Delivery of agreed client and contractual expectations and obligations
Ownership / Management of Change Control Notes or Letters of Variation for tasks completed outside of the contract.
Oversight and approval of invoicing as per the contract and the services provided.
Attend client meetings, ensuring papers are issued in a timely fashion and in the agreed format.
Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion.
Manage client escalation process and ensure all relevant stakeholders are kept aware of issues.
Keep CRM system (Salesforce) fully up to date
What are we looking for
Essential
DB Pensions knowledge
Experience of building strong relationships with external clients and internal stakeholders
Worked in a project-based environment including project governance and invoicing
Strong communication skills verbal and written
Strong attention to detail
Strong organisational skills
Desirable
Experience in a Lean Six Sigma environment
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.
What’s in it for you?
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds
