Client Support Coordinator

May 4, 2026

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Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Support Coordinator to join our team. This position will report to our agency located in Mansfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities:<ul><li>Processes client new hires, terminations and change forms </li><li>Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs</li><li>Maintain/Update QC sheets</li><li>Process reconciliation from Reconciliation team</li><li>401(k), 403(b) Retirement Contribution report processing and tracking</li><li>Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers</li><li>Utilize internal tracking system to retrieve work in priority order</li><li>Enter work into internal tracking system</li><li>Maintain regular and punctual attendance</li><li>Continues to educate oneself on new aspects and areas of benefits and payroll</li><li>Performs general administrative support for Client Services department as needed</li><li>Back-up for answering HRK main number</li><li>Works on special projects as is needed</li><li>Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role</li><li>Work overtime as necessary</li></ul> Qualifications:<ul><li>At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required</li><li>Developed computer skills with proficiency in Microsoft Word and Excel</li><li>To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactory.</li><li>Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills.</li><li>Reliable with a high degree of confidentiality and integrity</li><li>Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines</li><li>Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means</li><li>Works efficiently both independently and as a member of a larger team</li><li>Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions</li><li>Ability to speak effectively in one-on-one conversations and before groups</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form</li></ul> Benefits: <ul><li>Compensation: $22.00 an hour.</li><li>Company Paid Life Insurance, Long-Term and Short-Term Disability.</li><li>Medical, Dental, Vision and FSA/HSA plans.</li><li>401(k) with company match.</li><li>Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.</li><li>Generous PTO.</li><li>An awesome team of professionals!</li></ul> The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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