Collection Specialist

June 11, 2026

<div><div><hr style="height: 2.0px;text-align: center;width: 100.0%;">Job Title: Collections SpecialistPosition Overview: The Collections Specialist assists in the collection and reporting of past due receivable balances to ensure timely payments. This role involves coordinating with the Senior Collector, Collection Supervisor/Manager, and other department Managers as needed.Reporting Relationships:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Reports directly to the Senior Accounts Receivable Manager, NA</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Direct Reports: None</li></ul>Major Responsibilities:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Monitor, collect, and maintain the North America accounts receivable portfolio.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Provide timely, professional responses to the Field (Sales) and Sales Management to resolve collection issues and disputes.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Coordinate the preparation of reports and participate in weekly and/or monthly LOB calls with Field and Sales management personnel.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Review and analyze accounts receivable aging.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Contact clients via phone, email, and formal collection/demand letters to follow up on the status of unpaid invoices.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Negotiate, document collection status, and arrange payment schedules using the JDE system/Excel spreadsheet.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Maintain frequent telephone contact with clients regarding questions concerning the status of their receivables.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Prepare write-off recommendations, statements, and correspondence for sales and clients regarding the accounts receivable balances, often including charts and tables created through JDE.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Process customer refund requests after determining their validity.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Handle special projects as determined by Management.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Perform other duties as assigned.</li></ul>Required Experience/Characteristics:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">3-5 years of high-volume corporate collections experience.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Knowledge of billing and collections procedures.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Accounts receivable knowledge/experience is a plus.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Strong attention to detail and goal-oriented.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience with JDE is a plus.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Commitment to excellent customer service.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Excellent written and verbal communication abilities.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Ability to prioritize and manage multiple responsibilities.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Detailed accounting and analysis experience.</li></ul>Work Environment and Company Culture:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">This position is fully remote, allowing you to work from the comfort of your home.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">We foster a collaborative and inclusive work environment where every team member's contributions are valued.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Our company culture emphasizes professional growth, continuous learning, and work-life balance.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">We encourage open communication and provide opportunities for team members to connect and collaborate virtually.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">We are committed to diversity and inclusion, ensuring that all employees feel respected and supported.</li></ul><hr style="height: 2.0px;text-align: center;width: 100.0%;"> </div></div>

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Collection Specialist

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