This position is responsible for identifying communication training needs and conducting training for employees with emphasis. The candidate will be responsible for evaluating employees' English communication skills by attending team meetings, gathering feedback from supervisors, reviewing written communication, and interacting with individuals. This person will be responsible for selecting or creating appropriate training programs based on current needs. The candidate will also be responsible for communicating guidelines to new joiners. This position is to report to the Human Resource Director and is expected to work with minimal supervision.  

Responsibilities 

• Identify training needs for existing employees by talking to supervisors, attending team meetings or client calls, reviewing written communications, and talking to an individual employee
• Conduct training programs for new joiners to communicate guidelines and hold follow-up sessions to ensure new joiners are aware of and are following the company's communication guidelines 
• Schedule and coordinate training programs and ensure trainees attend the training programs regularly  
• Manage and prioritize the list of employees to be trained based on supervisors’ recommendations, roles of employees, and new joiners  
• Select and create appropriate training materials per the company's values and guidelines 
• Develop training programs tailored for every individual based on their areas of focus
• Track and record the progress of each trainee and provide regular feedback to them and their supervisors  
• Assess the strengths and weaknesses of individuals during training to adjust training as needed  
• Evaluate progress of trainees through mock sessions, written assignments, supervisor feedback, listening to client calls, and attending team meetings randomly   
• Utilize different training methodologies, including audio and visual practices, to facilitate learning 
• Stay up to date with new training methodologies and incorporate into programs
• Edit and revise training content and communications guidelines as necessary 
• Assist in editing technical and various documents for the operations teams 

 Qualifications, Knowledge, and Abilities 

• Preferred to be located in Europe or India 
• Experience as a communications trainer with an emphasis on US English  
• Knowledge of best practices and etiquette for training programs
• Proficient in creating training materials and exercises based on knowledge of how people learn and various learning techniques  
• Proficient in writing, proofreading, and editing written materials with an emphasis on US English  
• Adopt and understand the company’s values and guidelines 

Personal Skills 

• Ability to connect and interact comfortably with employees at different levels Ability to work with various personality types to help foster a team environment  
• Ability to relate to, encourage and motivate employees  
• Strong work ethic, personal accountability, and discipline to work independently  
• Creative, flexible, and energetic nature towards work 
• Methodical, organized, and proactive in daily work organization   

Education and Work Experience 

The candidate should have a minimum of 10 years of working experience or an equivalent combination of education and experience. A graduate degree in English is preferred.