Customer Service Representative
Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance with shipping, printing, and other store services. The CSR ensures a positive customer experience by delivering prompt, courteous, and knowledgeable service.
Key Responsibilities:
- Greet customers and assist with their service needs, including shipping, printing, and mailbox services.
- Operate store equipment such as copiers, fax machines, and computer systems.
- Maintain systems knowledge of software used at the center including MPOS, Team Portal, Mail and Package Solutions, Unified Package Management, and Counter Manifest System.
- Becoming a Certified Packing Expert.
- Open and close the store as required, following proper procedures.
- Process transactions accurately and efficiently.
- Maintain a clean and organized work environment through general housekeeping duties.
- Handle customer inquiries and resolve issues in a timely manner.
- Promote store services and products to customers.
- Assist with inventory management and restocking supplies.
- Maintain regulations knowledge for all shipping and mailbox transactions.
Required Skills and Qualifications:
- High school diploma or GED.
- Previous retail or customer service experience preferred.
- Proficient in Microsoft Office Suite and comfortable using computers.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Friendly and professional demeanor.
- Physical ability to lift up to 50 pounds and stand for extended periods.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Ability to Commute:
- Dallas, TX 75207 (Required)
Work Location: In person
