Welcome to Newstore09.sarkarivaccancy.com
We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Newstore09.sarkarivaccancy.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Newstore09.sarkarivaccancy.com, and we wish you success in your job search.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
This Customer Success Manager EMEA will be responsible for executing best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy for key customers in the Fixed Video & Access (VS&A) division of Motorola Solutions. This role will deliver strategic offerings and services to drive successful product adoption and business outcomes for this portfolio of customers.
This is a critical role to accelerate our global growth across our portfolio of products. This role will successfully collaborate with sales and our partners to secure solid product adoption and the ability to grow product and service revenue through the highest quality Customer Success engagement for our customers.
Job Description
Requirements
Identify key customers in the EMEA region to deliver CSM services to, inducing identifying top ARR customers, and prospecting with sales and partner teams to establish relationships with new end users
Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts
Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value
Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies
Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and key feature requests are managed with product teams
Spread awareness of Customer Success across the sales and partner community in EMEA by delivering presentations about the program and outcomes for customers
Knowledge of the security industry and large, expansive installments of security measures and applications in various industries.
Ability to perform basic operator level product training to end users.
Attributes
Excellent verbal and written communication skills and experience in communicating product value propositions and building trust with customers
Demonstrated analytical capabilities for reporting and metrics gathering
A collaborative team player that enjoys working closely with people from other regions and function and is willing to network with internal and partner communities to drive awareness of CMS
Help elevate and encourage those around you
This is primarily a remote position with the expectation that you will travel to the closest office 2-3x a month for collaboration with sales, support and product teams.
Portugal office: Parque das Nações, Torre Zen, Av. Dom João II, No. 41, 6th floor, 1990-084 Lisbon, Portugal.
London office: Nova South, 160 Victoria Street, London, SW1E 5LB, United Kingdom
Basic Requirements
Basic Experience
5+ years of account management and/or customer success experience in a SaaS company
Must have extensive Salesforce experience
Preferred Experience
Experience in the sales channel in a technology focused industry
Preferred understanding of video or access control systems, networking and storage background, other security products or services
Preferred experience in Gainsight or other CS Tools
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Company
Motorola Solutions Portugal, Lda
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, natio
