Customer Success Manager — Remote
Job Overview
About PepsiCo
PepsiCo is a global food and beverage company with a diverse portfolio of iconic brands and a large, dynamic workforce. We’re looking for a customer-focused professional who can build trusted relationships and help deliver an outstanding experience for customers and business partners.
About the Role
As a Customer Success Manager, you'll serve as a key point of contact for customers and business partners, helping ensure their needs are understood, issues are resolved efficiently, and relationships remain strong.
This is a remote, non-technical position focused on communication, relationship management, problem-solving, and customer satisfaction.
Key Responsibilities
- Develop and maintain strong relationships with customers and business partners
- Manage customer onboarding and ongoing engagement
- Respond to customer questions and resolve issues promptly
- Coordinate with internal teams to address customer needs
- Monitor customer satisfaction and identify areas for improvement
- Conduct regular customer check-ins and follow up on outstanding requests
- Maintain accurate customer information and documentation
- Gather customer feedback and communicate trends to relevant teams
- Help improve customer retention and overall satisfaction
- Represent the company professionally in every customer interaction
Qualifications
- 2+ years of experience in customer success, account management, sales, client services, operations, or a related field
- Strong verbal and written communication skills
- Excellent organization and follow-through
- Ability to manage multiple priorities in a remote environment
- Strong problem-solving and interpersonal skills
- Comfortable learning and using business software
- Ability to work independently while collaborating effectively with a team
No coding or technical background is required.
What We Offer
- Remote work opportunity
- Competitive salary
- Performance-based incentives
- Paid time off and benefits
- Professional development opportunities
- Opportunities for career growth
- Collaborative and inclusive work environment
Apply
If you're passionate about building relationships, solving problems, and helping customers succeed, we encourage you to apply.
Join a team where your customer relationships, communication skills, and ability to make an impact are valued.
