At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're looking for a challenging and rewarding career opportunity, we invite you to join our dynamic team.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. As a key member of our support team, you'll work closely with our technical teams to ensure that our myColorado application runs smoothly, and our customers receive the best possible experience.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado mobile application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues.
- Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
- Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked.
- Collaborating with our technical teams to resolve complex issues, and providing feedback to improve our support processes and procedures.
**Minimum Qualifications**
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We'll consider the following substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're looking for candidates with:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store experience.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a stable internet connection. Our team is passionate about creating a collaborative and inclusive work environment, where everyone feels valued and supported. We offer a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Flexible work arrangements.
- Recognition and rewards for outstanding performance.
**Compensation and Perks**
We offer a competitive salary and benefits package, including:
- Competitive hourly rate.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
**How to Apply**
If you're passionate about technology, customer service, and problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to
