Field Service Engineer – UPS Critical Power
Job Description:
- Commission, maintain, and provide emergency support for power electronics at customer sites within the regional coverage area
- Provide technical assistance to customers on-site and by phone
- Perform general and preventive maintenance on Uninterruptible Power Supply systems
- Provide analysis, troubleshooting recommendations, and escalated technical support
- Respond to emergency calls at customers' request
- Strive to provide customers with a first-time fix for their equipment
- Provide accurate and timely communication to internal and external customers
- Keep current on Safety Field Change Notices and Service Tips
- Submit accurate and timely expense reports and Field Service Reports
Requirements:
- Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
- 3–5+ years of experience in this field
- Ability to troubleshoot down to component level on UPS, batteries, PDUs/Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
- Prior field service experience required
- Working knowledge of Ohm's law and electronic theory required
- 3 phase/480V experience required
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to read and interpret electrical line diagrams and blueprints
- Ability to evaluate operating conditions of equipment
- Standard computer skills including MS Outlook, Word, and Excel
- Mechanical aptitude
- Clear, concise written and verbal communication skills
- Ability to interact comfortably with all levels of internal and external customers
- Ability and self-motivation to manage one's own schedule
Benefits:
- Equal Opportunity Employer committed to compliance with applicable federal, state, and local laws
- Diverse, inclusive, and respectful workplace
