Role Description

In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.

Schedule: Monday-Friday, 8am-5pm EST

What you’ll do:

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
• Complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor all patient appointments to confirm accuracy.
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
• Communicate with various staff, departments, and prescribers via fax, email, IM, and phone.
• Monitor both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
• Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
• Investigate/research issues and provide resolution.
• Take initiative for problem solving with ability to multitask effectively and use critical thinking.
• Ensure correct and timely entry of data in appropriate systems.

Qualifications

• High School education or GED required.
• 5+ years of relevant Customer Service experience.
• High proficiency and regular use of Excel and Outlook required.
• A pro-active work ethic with ability to be managed/trained virtually.
• Be detail-oriented.
• Excellent written and oral professional communication skills.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
• Position is fully remote; however, candidate must be within 50 miles of an Accredo office.
• If working at home, internet connection must be through a cable broadband or fiber optic service provider with speeds of at least 10Mbps download/5Mbps upload.

Requirements

• Hourly rate of 18 - 27 USD, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.