Internet Sales & Customer Experience Representative (Sales BDC)
About the position
Central City Toyota is seeking an enthusiastic, customer-focused professional to join their growing Internet Sales & Business Development Center (BDC). This role involves being the first point of contact for customers, guiding them through their vehicle-buying journey, and reconnecting with existing customers for upgrade opportunities. The position is ideal for individuals who enjoy interacting with people, building relationships, staying organized, and making a positive impact. Comprehensive training and ongoing coaching are provided, making automotive experience unnecessary.
Responsibilities
- Respond promptly to internet leads, phone calls, text messages, chats, and email inquiries
- Build relationships with prospective customers by answering questions and guiding them through the beginning of the buying process
- Proactively contact existing customers regarding vehicle upgrade opportunities, lease maturities, trade-in values, service retention, and current Toyota incentives
- Schedule appointments for customers interested in purchasing, leasing, or learning more about their options
- Maintain consistent follow-up using our Customer Relationship Management (CRM) system
- Work closely with the Sales Team to ensure a seamless customer experience from first contact through showroom visit
- Maintain accurate customer records and activity notes
- Meet individual performance goals while contributing to the overall success of the team
Requirements
- Outstanding communication and customer service skills
- Positive attitude with a professional and outgoing personality
- Comfortable speaking with customers by phone, text, email, and chat
- Excellent organizational and time management skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Goal-oriented with a desire to learn, improve, and succeed
- Strong computer skills, including Microsoft Office and CRM systems
- Valid driver's license
Nice-to-haves
- Previous customer service, hospitality, retail, inside sales, appointment setting, or automotive experience is a plus—but not required
Benefits
- Competitive Compensation
- Paid Time Off
- 401(k) Retirement Plan
- Medical, Dental & Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance Options
- Flexible Spending Accounts
- Employee Vehicle Purchase Program
- Employee Referral Bonus Program
- Ongoing Training & Professional Development
- Paid training
- Career advancement opportunities
- Performance reviews with opportunities for continued growth
