<p lang="en-us"><strong>About Total Care Connect </strong></p><p lang="en-us">Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. </p><p lang="en-us">As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams. </p><p lang="en-us"><strong>Job Summary </strong> </p><p lang="en-us">The Medical Assistant focuses on patient outreach and care coordination, handling both the front-of-house (administrative) and back-of-house (clinical) operations. </p><p lang="en-us"><b>Pay</b>: $19-22/hr<br><strong>Benefits package:</strong> Health, dental, vision insurance; paid time off; 401(k)/retirement; disability</p><p lang="en-us"><strong>Core Responsibilities </strong></p><ul><li><p lang="en-us">Conduct initial outreach to recently discharged members. </p></li></ul><ul><li><p lang="en-us">Take and record vital signs, medical histories, and patient information. </p></li></ul><ul><li><p lang="en-us">Assist in billing and coding. </p></li></ul><ul><li><p lang="en-us">Order and keep inventory of medical supplies. </p></li></ul><ul><li><p lang="en-us">Enter and maintain accurate patient records in electronic medical systems. </p></li></ul><ul><li><p lang="en-us">Educate patients on preventive care, medication usage, and post-treatment instructions. </p></li></ul><ul><li><p lang="en-us">Schedule appointments and manage patient flow. </p></li></ul><ul><li><p lang="en-us">Prioritize outreach based on clinical needs and post-acute risk factors. </p></li></ul><ul><li><p lang="en-us">Determine the appropriate intervention pathway </p></li></ul><ul><li><p lang="en-us">Confirm discharge details, evaluate immediate needs, and assess potential barriers to care. </p></li></ul><ul><li><p lang="en-us">Coordinate with the Care Coordination team to ensure visits are scheduled within required timeframes (24–72 hours). </p></li></ul><ul><li><p lang="en-us">Support members with education, planning, and navigation during early post-discharge periods. </p></li></ul><ul><li><p lang="en-us">Ensure accurate documentation in TCC’s care platform and maintain program compliance. </p></li></ul><ul><li><p lang="en-us">Assist in building and improving TOC workflows, SOPs, and process standards. </p></li></ul><ul><li><p lang="en-us">Collaborate across internal teams to improve operational effectiveness. </p></li></ul><p lang="en-us"></p><p lang="en-us"></p><p lang="en-us"><strong>Qualifications </strong></p><ul><li><p lang="en-us">Associates degree or Medical Assistant certification </p></li></ul><ul><li><p lang="en-us">1-3 years of experience in medical assistant or adjacent role. </p></li></ul><ul><li><p lang="en-us">Strong organizational, multitasking, and problem-solving skills. </p></li></ul><ul><li><p lang="en-us">Excellent verbal and written communication skills, with empathy for patients. </p></li></ul><ul><li><p lang="en-us">Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools. </p></li></ul><ul><li><p lang="en-us">Ability to coordinate transportation logistics and provide patient support. </p></li></ul><ul><li><p lang="en-us">Self-motivated, detail-oriented, and able to work independently in a remote environment. </p></li></ul><ul><li><p lang="en-us">No specific licenses required, though prior healthcare experience is highly preferred. </p></li></ul><p lang="en-us"><strong>Physical Requirements </strong></p><ul><li><p lang="en-us">Ability to work at a computer for extended periods. </p></li></ul><ul><li><p lang="en-us">Reliable internet connection and home office setup. </p></li></ul><ul><li><p lang="en-us">Ability to communicate clearly via phone, email, or video platforms. </p></li></ul><i>This employer participates in E-Verify, a program that verifies an employee’s identity and employment authorization to work in the United States after hire.</i>
