<strong>Who You'll Work With<br><br></strong>You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.<br><br>In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.<br><br>When you join us, you will have:<br><br><ul><li>Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.</li><li>A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.</li><li>Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.</li><li>Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.<br><br></li></ul><strong>Your Impact<br><br></strong>You will deliver operational technology excellence with the instincts of a trusted advisor—providing a concierge-grade, end-to-end customer experience that resolves issues quickly and enables colleagues to work smarter.<br><br>You will treat every interaction as an opportunity to leave colleagues more capable and confident than before. You will serve as a trusted advisor to office colleagues and the wider IT service teams, delivering support, building awareness, and improving adoption of firm tools, solutions, and services. You will play a critical role in providing technology and services that meet customer and location needs for Tampa office and with situational support visits to Miami, Miramar and Tallahassee. Your work is equally focused on operational excellence and proactive advisory support—both dimensions are essential to your success.<br><br>You will be assigned to the Washington DC Office (primary) but you may also be required to travel to other sites or firm offices on an ad hoc basis to provide coverage.<br><br>You will provide walk-in IT Bar support during core office hours, assisting colleagues with workplace technology needs and delivering timely, concierge-level, face-to-face resolution for urgent in-office issues.<br><br>You will perform real-time incident triage, resolving issues locally where appropriate and escalating to the Global Help Desk or vendors when remote or specialist expertise is required. You will clearly document the resolution path and outcome and take end-to-end ownership of every issue.<br><br>You will proactively monitor the health of office technology, identifying and resolving system, device, and environment issues before they impact productivity rather than waiting for them to be reported. You will support account provisioning, access management, and new-hire onboarding activities, including Jamf/Windows enrollment, VPN, email access, and other day-one setup. You will also deliver technology orientation so new colleagues can use their devices confidently from day one.<br><br>You will manage conference room and collaboration technology, including AV equipment, Zoom and Teams room readiness, pre-meeting validation, and live meeting support. You will provision, deploy, recover, and maintain hardware, loaner devices, peripherals, and printers throughout their lifecycle. You will regularly conduct inventory checks and accurately update asset management systems to ensure all assets are accounted for.<br><br>You will coordinate office readiness activities, including vendor engagement, infrastructure coordination, Office Without Local IT (OWL) visit scheduling, and coverage planning to provide on-site support and ensure its technology environment meets the Firm's service standards. You will partner with Global Events teams to deliver end-to-end event technology support, ensuring technology readiness, resolving issues in real time, and providing a seamless experience throughout the event lifecycle. Success means zero technology-related disruptions.<br><br>You will proactively engage colleagues, taking time to understand how they use technology and offering timely, relevant guidance. You will anticipate needs and provide concierge-style support rather than simply responding to requests.<br><br>You will turn everyday support interactions into learning opportunities by identifying adoption gaps and helping colleagues build capability in the flow of their work. Every resolved issue is also an opportunity to empower someone to be more self-sufficient. You will educate and empower colleagues to use Global Help Desk channels and self-service resources effectively, helping them choose the most appropriate support path and build confidence in resolving future issues independently.<br><br>You will champion awareness and adoption of new technologies by educating colleagues on firm tools and facilitating AI and technology enablement sessions (such as Cursor, Claude, Tech Sessions, and GenAI Days) that drive meaningful adoption—not just attendance.<br><br><strong>Your Qualifications and Skills<br><br></strong><ul><li>Bachelor's degree or equivalent practical experience preferred</li><li>3+ years of experience in corporate IT support, desktop support, workplace technology, service desk, or professional services environments</li><li>Strong ownership, organizational skills, accountability, and attention to detail</li><li>Excellent customer service, communication, and stakeholder management skills, with the ability to build trusted relationships across all levels of the firm</li><li>Experience supporting Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, mobile devices, AV technologies, and endpoint management platforms such as Jamf</li><li>Ability to troubleshoot complex technical issues, make sound escalation decisions, and manage multiple priorities independently</li><li>Experience maintaining accurate operational records using ServiceNow or comparable IT service management platforms</li><li>Ability to identify service improvement opportunities through recurring issue analysis, operational data, and colleague feedback, and effectively communicate insights to global product teams</li><li>Excellent written and verbal communication skills in English</li></ul>