Part time- Day, Evening and Weekend Customer Coordinator
Job Description Job Description Description: Front Desk Guest Service – Day, Evenings & Weekends Purpose To provide excellent guest service in person and over the phone by coordinating guest and stylist schedules, ensuring a cheerful, meaningful visit from beginning to end. Essential Functions Deliver an exceptional guest experience by: Greeting guests warmly upon arrival and over the phone Scheduling appointments politely and efficiently Processing transactions accurately at the point of sale Promoting additional services, retail products, and gift cards Acquiring Aveda product knowledge to recommend and sell merchandise confidently Identifying guests prior to arrival and connecting them promptly with their stylist Operating SpaBiz efficiently in relation to guest services and sales Managing service and retail tickets, updating charges in SpaBiz when necessary, and collecting payments Entering and maintaining accurate guest information in SpaBiz Referring guest complaints to management through Challenge Forms Assisting in stocking and maintaining merchandise displays Keeping all areas clean and presentable Performing additional duties as assigned Requirements: Qualifications Previous customer service experience (retail preferred) Strong multitasking ability Comfortable with computers/point-of-sale systems Reliable and available to work evenings and weekends
Required qualifications:
- Previous customer service experience (retail preferred)
- Reliable and available to work evenings and weekends
Desired qualifications:
- Comfortable with computers/point-of-sale systems
- Strong multitasking ability
