Pilot Delivery Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The International Enterprise Solutions Sales Team drives sales of the Motorola Solutions’ latest technology throughout the EMEA region, through effective customer engagement including meetings, presentations, customer webinars and demonstrations. The team provides domain expertise to the sales teams for all Motorola Solutions’ Enterprise Portfolio with the key responsibility of driving growth through new end customer engagement..

• We’re seeking a highly motivated & skilled Pilot Delivery Manager to join our Enterprise Solutions Sales Team at Motorola Solutions. With a focus on Theatro, the successful candidate will focus on developing net new direct mid to large enterprise accounts in the retail vertical (as well as others), in addition to serving as the high level sales contact for current accounts. We are current;y hiring an Pilot Delivery Manager who will work closely with Sales Executives and Project Managers as the retail and app expert to assist in building the customer relationship (store and HQ), identify required standard operating procedures, define a project plan based on predefined success criteria and focus on activities that help demonstrate the value of Theatro’s platform. Theatro is a customer success-based technology business and believes strongly in providing the best service possible to our customers. To that end, understanding our customers, their needs, their business processes, and their challenges, and then guide them through implementation and successful adoption of Theatro is key to success.
• Job Description

• Build value-based relationships with customers.

• Identify customer pain points and operationalize Theatro’s service in pilot stores in accordance with pilot playbook. • Create the training and education strategy to drive adoption of the solution.

• Deliver application best practices to customers.

• Determine and execute actions that directly impact the defined success criteria.

• Assist in building the business case for customers by collecting and reporting results during the pilot.

• Lead checkpoint meetings and present progress with internal and external stakeholders.

• Identify, document and track accomplishment of activities for final proof of value summary to pilot customers. 

Basic Requirements

• Bachelor’s degree or equivalent 

• Retail management experience

• Experience working with in-store technology

• Knowledge of retail best practices • Experience with these types of engagements with customers:

• Executive business reviews

• Training

• Creating & executing against a project plan

• Proactive, not just reactive • Able to influence change in a fast-paced environment

• Great presence: enthusiastic and high energy, but also poised, confident, and extremely professional

• Comfortable in fast-paced environment; does not get stressed easily

• Process-focused, with strong problem-solving ability -- always looking for smarter, better ways to achieve a goal

• At ease demonstrating product functionality; ability to provide comprehensive overview of key business use cases

• Exercises listening and takes a thoughtful approach to addressing customer pain points

• Excellent verbal and written communication

• A team player who also works well independently, thinks creatively, solves problems and takes initiative

• Ability to manage multiple projects concurrently

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.

• Two weeks additional pay per year (holiday bonus).

• 25 days holiday entitlement + bank holidays. 

• Attractive defined contribution pension scheme.

• Employee stock purchase plan.

• Life assurance.

• Enhanced maternity and paternity pay.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support EAP, wellbeing guidance etc.