REMOTE $21/hr. Customer Service Pharmacy Technician

As a Customer Service Pharmacy Technician, you'll serve as the primary point of contact for resolving complex pharmacy issues that require advanced problem-solving and coordination. You'll ensure patients and providers receive timely solutions to prescription and delivery concerns while maintaining exceptional service standards and regulatory compliance in a fast-paced call center environment.


Position: Remote (FL ONLY) Customer Service Pharmacy Technician


Pay: $21/hr. Weekly Pay + Full Benefits


Training & After Training Schedule: TBD


Job Duties:

  • Handle escalated pharmacy inquiries from patients, healthcare providers, and internal teams with professionalism and empathy.
  • Communication & Coordination
  • Serve as liaison between patients, prescribers, and internal departments.
  • Prescription Processing
  • Enter prescriptions into pharmacy processing systems accurately and efficiently, prioritizing based on urgency.
  • Compliance & Process Improvement.
  • Ensure all actions comply with state and federal pharmacy regulations, HIPAA, and company policies.


Qualifications:

  • Bachelor's degree, active progress toward a degree, or Pharmacy Technician Certification (RPT or CPhT preferred). Without a degree/certification, a High School Diploma/GED and 4+ years of healthcare or pharmacy experience is required.
  • Active Florida Registered Pharmacy Technician license in good standing.
  • 2+ years healthcare or pharmacy experience (non-commercial pharmacy experience preferred).
  • Prior exposure to escalations or complex issue resolution in a healthcare environment.
  • Strong verbal and written communication skills with the ability to maintain a calm, professional demeanor.
  • Experience working in a metrics-driven environment; ability to meet call center expectations within 90 days.
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