Note: The job is a remote job and is open to candidates in USA. Verizon is hiring a Learning Experience Management Consultant to ensure the integrity and performance of its learning agent technology and Digital Front Door platform. The role manages AI evaluation, learning content and analytics pipelines, digital learning experiences, and enterprise learning measurement to improve learner outcomes and business performance.

Responsibilities

• Validating and optimizing AI agent performance (chatbots, assistants, dynamic interfaces) to ensure learning technology meets technical benchmarks and functions accurately as a “human in the loop” guardrail
• Managing and curating RAG-ready knowledge bases, metadata taxonomies, and digital content pipelines, ensuring AI agents retrieve accurate, up-to-date learning content without cognitive friction or outdated redundancy
• Engineering real-time feedback loops, telemetry monitoring, and analytics dashboards to detect and address data drift, inaccuracies, hallucinations, or broken API integrations across the digital portal
• Supporting the continuous evolution of the Digital Learning Center UI/UX and automated intake funnel, using APIs, webhooks, and prompt engineering to streamline learner journeys and automated request routing
• Developing advanced reporting models and KPI dashboards (tracking click paths, resolution times, completion, NPS, and behavioral changes) to evaluate learning effectiveness and establish clear business ROI
• Collaborating across agile sprint teams (with People Leaders, design studios, and technical stakeholders) to rapidly prototype, test, and deploy modernized digital learning experiences and agent capabilities
• Supporting the enterprise learning measurement strategy, establishing KPIs, evaluation frameworks, and analytics pipelines that measure learner engagement, skill acquisition, and business performance impact
• Engaging in the multi-tiered learning evaluation initiatives across enterprise programs, utilizing quantitative and qualitative methodologies to isolate learning impact, calculate financial ROI, and optimize learning interventions
• Executing the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals, enabling real-time visibility into workforce capability trends and program performance

Skills

• Bachelor's degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
• Experience in evaluation Data Analytics, and/or Learning Operations
• Current HR and/or Learning & Development experience
• Experience in digital learning platforms and digital transformation
• A degree
• Experience in data modeling, statistical analysis, and business intelligence reporting to drive data-informed decision-making
• Experience in SQL/API protocols, data evaluation methodologies, and a deep understanding of AI-augmented systems and LLM integration
• Excellent project management skills and knowledge of process design principles (e.g., Six Sigma)
• Superior ability to leverage real-time analytics to iterate instantly on learning design and effectiveness
• Experience presenting complex technical models and performance outcomes to Senior Leadership
• Technical acumen in predictive modeling, machine learning applications in L&D, and automated data pipeline optimization
• Experience scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences
• Experience applying process design principles (e.g., Lean Six Sigma) to reduce process waste and drive process throughput
• Experience in change management methodologies, with demonstrated success in guiding organizations through significant shifts in operational or digital models

Benefits

• In this remote role, you'll work from home with occasional in-person trainings and meetings.
• Health and wellness benefit options including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• A matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
• This is an incentive based position with the potential to earn more.
• Other incentives

Company Overview

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