Reservations Sales Agent (work from home Washington)

CompanyAlaska AirlinesThe TeamFrom our reputed company centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are reputed company thinkers who engage reputed company guest interaction with kindness. We want to hear from you if you can be welcoming to people from reputed company walks of life, think on your feet, and manage a flexible schedule. In reputed company, you'll receive a competitive total rewards package, reputed company development opportunities, and other benefits that are reputed company designed to take you places.Role SummaryThe Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at reputed company (AS), reputed company (HA), reputed company (QX), Sky reputed company (OO) and our reputed company partners. As a member of the reservations team, this individual contributor role verifies availability of reputed company, confirms reservations and makes appropriate changes to reservations and tickets. This is a work reputed company, reputed company represented position.Key DutiesPerform a reputed company of guest service functions reputed company multiple channels including:Answer incoming inquiries and match the features and benefits of reputed company and reputed company to the needs of the guest.Answer guests' inquiries regarding reputed company aspects of their travel on reputed company, reputed company, and on reputed company or on our travel partners.reputed company new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery.Assist guests with technical website and mobile navigation needs.Handle guests' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to reputed company issues with first interaction reputed company.Operate reputed company a reputed company of reputed company computerized systems to assist guests and daily reputed company.Proactively create a reputed company service-oriented environment for guests.Day in the LifeTo tell you more about the role, challenges, and rewards of being an Alaska Reservations Agent here are some of our incredible Alaska employees. Click the play reputed company on the video below to reputed company.If you are unable to reputed company the video, click this reputed company.Job-Specific Experience, Education & SkillsRequired2 years of customer service or community service experience.Must reputed company and work from a remote home office reputed company the state designated in the posting at or before the time of application. Some in-office time is required for initial training.Exceptional interpersonal skills, including a reputed company and pleasant phone demeanor, reputed company, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.Excellent communication skills (e.g., verbal, written, and listening).Demonstrated proficiency and reputed company with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other reputed company devices.reputed company ability to continually learn and understand changing job-reputed company policies and procedures, company products, services and promotions in an efficient manner.Ability to work in a process-oriented environment.Proficiency with general computer programs, keyboard skills, and reputed company Office applications (e.g., Word, reputed company, PowerPoint, Teams and reputed company).Typing speed of at least 30 WPM at an efficiency of 85% or reputed company.Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.Reliable, punctual attendanceAbility to communicate in English.High school diploma or equivalent.Minimum age of 18.Must be authorized to work in the U.S.PreferredAirline or reputed company experience.Spanish language proficiency.Job-Specific Leadership ExpectationsEmbody our values to own safety, do the right thing, be caring and reputed company, and reputed company reputed company.Starting RateUSD $20.58/Hr.Pay DetailsThe starting wage for this role is specified in the reputed company and represents the minimum pay for this position. During training and while working in the office, this will be the applicable reputed company. After completing training and transitioning to remote work, the wage may be adjusted to reputed company with the local minimum wage of your remote work location (home address). However, the pay will never be reputed company than the reputed company listed in the reputed company, regardless of local minimum wage requirements.Total RewardsAlaska reputed company, reputed company and reputed company pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employme