Salesforce Administrator (Remote)
Salesforce Administrator - Federal Project (Remote)
Position Overview
We are seeking a Salesforce Administrator to support a federal government program by maintaining, enhancing, and optimizing the Salesforce platform. The ideal candidate will be responsible for system administration, user support, configuration, data management, reporting, and ensuring compliance with federal security and governance requirements. This role will work closely with business stakeholders, project teams, and Salesforce developers to deliver scalable solutions that improve program operations and mission outcomes.
Key Responsibilities
- Administer and maintain Salesforce environments, including user setup, profiles, roles, permission sets, sharing rules, and security controls.
- Configure and support Salesforce applications, workflows, validation rules, approval processes, page layouts, and custom objects.
- Develop and maintain reports, dashboards, and analytics to support business and program reporting needs.
- Perform data imports, exports, cleansing, deduplication, and data quality management activities.
- Troubleshoot system issues, investigate user-reported problems, and provide timely resolution.
- Collaborate with business users to gather requirements and implement Salesforce solutions that improve efficiency and user experience.
- Support system testing, release management, and deployment activities.
- Maintain documentation, standard operating procedures, and system configurations.
- Ensure compliance with federal security, privacy, and governance requirements.
- Provide end-user training and ongoing platform support.
Required Qualifications
- Must be a US Citizen
- Must have a Bachelor's degree at minimum
- Must be able to pass a federal background investigation including financial history review
- Ability to obtain and maintain a Public Trust security clearance.
- Experience managing users, security models, workflows, reports, dashboards, and data management processes.
- Strong understanding of Salesforce platform capabilities and best practices.
- Experience supporting government or highly regulated environments.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- Experience supporting Federal Government agencies.
- Experience with Salesforce Government Cloud.
- Knowledge of Agile/Scrum methodologies.
- Active Salesforce certifications (Advanced Administrator, Platform App Builder).
- Familiarity with integrations, APIs, and data migration activities.
- Experience with Service Cloud, Experience Cloud, or Case Management solutions.
