Job Title Customer Service Agent Company Southwest Airlines Location Phoenix, USA Educational Requirements Bachelor's Degree Summary The people of Southwest Airways come collectively to deliver on our reason, that is to attach human beings to what’s vital of their lives via friendly, reliable, and low‑fee air tour. Our customer service sellers expand Hospitality to Southwest’s customers on the price ticket counter, luggage provider office, and gate vicinity. Customer service sellers are frequently the primary Southwest worker our clients interact with in the course of their journey experience and set a hospitable tone for our customers’ ride. They’re friendly, patient problem solvers who enjoy multitasking and running in a dynamic, safe environment. Compensation & Benefits Pay of $20‑30 per hour, with opportunity for advancement in step with relevant collective bargaining agreement wage scale. Possibilities for additional time and shift rates. Union‑based position with seniority‑based shifts based on early mornings, evenings, weekends and holidays. Possibilities for overtime and shift pick‑ups with mandatory overtime based on operational need. U.S. citizenship or current authorization to work in the U.S.; no sponsorship. Free flight privilege on any open seat on all Southwest flights—eligible dependents too. Up to a nine.Three% 401(okay) business enterprise fit, dollar for dollar, according to paycheck. Annual profit‑sharing contribution closer to retirement when Southwest profits. Explore greater benefits you’ll love. Responsibilities Provides friendly carrier to and continues high quality relationships with all inner and external clients. Works in a cooperative spirit to ensure the achievement of our agency. Accountable for presenting legendary customer support to people desiring to travel, use cargo or baggage service with the aid of getting to their wishes. Handles any issue of ticketing and check‑in by means of operating an automated factor‑of‑sale system, boarding, bags provider, reservations and resolving related proceedings and problems. Duties consist of greeting and dealing with clients in a well mannered and friendly way. Handles cash, assessments, credit score cards, travel vouchers and coupons as styles of price for tickets. Computes expenses, makes trade and balances each day transactions. Is liable for overage or scarcity. Assesses in bags and load. Answers phone to offer statistics to callers, page clients, resolve troubles or complaints and help as wished. Handles transactions required to board the plane in a timely and green way. Deals with mishandled clients due to oversells, delayed or cancelled flights, misplaced, delayed, or broken baggage. Resolves such troubles speedy and inside recommendations mounted by the enterprise. Offers contemporary and accurate fare, schedule, reservations, flight arrival/departure statistics and solutions all preferred inquiries from customers and other visitors to the airport terminal. Completes bureaucracy and reviews as required by way of the agency. Writes irregularity and complaint reports as required. Obligations may additionally vary because of the size and business enterprise of the station. Must be able to meet any physical capability necessities indexed on this description. May additionally perform different job responsibilities as directed by worker's leaders. Knowledge, Skills and Abilities Capacity to type and/or use a PC keyboard with sufficient speed to fulfill needs of the job. Capable of examining documents, complying with commands, studying and understanding ticketing approaches, guidelines and policies. Capability to paintings nicely with others as part of a group, meet the public, and paintings under disturbing situations. Need to be capable of satisfying entire customer service agent training program with an eighty‑percent or greater average and an assessment period. Must be aware about hazardous situations and be capable of take care of emergencies as wished. Should paintings beneath tight time constraints to accomplish quick turns of aircraft. Need to gift a nicely‑groomed look according with the ground Operations employee handbook and hard work settlement. Need to be able to perform all process functions within a limited space. Must be able to efficiently communicate verbally by cellphone, face to face and on public deal with systems. Must possess excellent written and oral abilities. Have to be capable of communicate records and commands verbally or via radio system. Training & Experience No education requirement. No experience requirement. Licensing / Certification Have to be capable of reap a SIDA badge and meet all nearby airport requirements. May be required with the aid of Station leadership to obtain a Customs Seal and meet all necessities to paintings global flights. Body & Physical Requirements Ought to be able to carry and/or pass objects up to 70 pounds on a everyday basis and repetitively elevate and/or circulate weights of forty to 50 pounds onto raised surfaces. Ought to be able to climb, bend, kneel and stand on a common foundation and for prolonged durations. Must hold the capability to put on prescribed uniforms. Additional Qualifications Have to keep a well‑groomed look consistent with organization look requirements as described in installed suggestions. Ought to be a U.S. citizen or have authorization to paintings inside the United States as described with the aid of the Immigration Reform Act of 1986. Need to be at least 18 years of age. Need to be capable of follow organization attendance standards as described in hooked up recommendations. Ability to work shift paintings and/or additional time. Overseas language competencies are applicable, however not required now. Equal Opportunity Employer Statement Southwest Airways is an equal‑opportunity organization.We continue to look for opportunities to reflect the groups we serve, and welcome applicants with diverse thoughts, backgrounds, and reviews. #J-18808-Ljbffr Southwest Airlines