Staff Software Engineer, Backend – Platform, Core AI Automation
Job Description:
- Architect and build Agentic AI systems powering customer support and compliance automation
- Design foundational APIs and measurement frameworks to ensure AI agents are grounded, relevant, and reliable
- Lead technical direction for distributed systems underpinning AI automation
- Define architecture patterns and strategic roadmaps with engineering leadership
- Build reusable primitives and orchestration solutions to scale AI-powered automation across multiple domains
- Mentor engineers on AI system design, coding standards, and production-readiness practices for LLM-based applications
Requirements:
- 8+ years in software engineering
- Demonstrated experience architecting distributed systems
- Experience shipping production AI/ML applications
- Proven track record getting LLM-based applications to production
- Experience measuring and improving grounding
- Experience reducing hallucinations
- Experience building guardrails for reliability
- Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale
- Experience in customer support automation, compliance, or financial crimes domains
- Understanding of the reliability and correctness requirements of customer support automation, compliance, or financial crimes domains
- Responsible use of generative AI with human oversight
- Ability to deliver business-ready outputs and measurable improvements in workflow efficiency, cost, and quality
Benefits:
- Equity eligibility
- Bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Quarterly in-person working sessions (“surges”)
- Reasonable accommodations for individuals with disabilities
- Free compatible screen reader for applicants needing screen reading technology