Technology & Community Support Specialist (Part-Time, Remote)
Technology & Community Support Specialist (Part-Time, Remote)
Help power transportation access for older adults nationwide. ITNAmerica®, based in Portland, Maine, is the first and only national nonprofit transportation network for America's aging population — leading community-based transportation through research, policy, and education. Our enterprise platform, ITNRides, supports volunteer, member, logistics, and financial management for community transportation programs across the country.
We're looking for a detail-oriented, tech-savvy problem-solver to support our ITNRides platform and the communities that rely on it. This is a part-time, remote role at 24 hours/week — great for someone who wants flexible, meaningful work with a mission-driven organization.
Compensation: $42,000/year
What you'll do:
● Provide technical support on the ITNRides platform (ITNCountry and ITN Affiliate sites), primarily in Salesforce and ITNRides itself
● Support internal staff with technical questions and troubleshooting
● Work with the CTO to define specifications and designs for new software features
● Identify bugs and issues, write Jira tickets, and help drive solutions
● Test new features and fixes ahead of production release
● Build new reports and list views for customers and internal teams
● Perform data cleanup, typically tied to bug fixes
● Create user documentation for ITNRides and Salesforce (for site users, staff, and IT)
● Coordinate remote tools (Zoom, Teams, etc.) and outreach logistics to connect with stakeholders — including ITNCountry/Affiliate site staff and end users, UX/user testing participants, the ITNAmerica Annual Meeting, and our Philanthropic Collaborative
● Other duties as assigned
What you bring:
● A detail-oriented approach and comfort working with data and software applications
● Solid grasp of UX/UI principles
● Experience with complex software implementations; Salesforce experience preferred
● Transportation or logistics systems experience a plus
● Strong written and verbal communication with both technical and non-technical audiences
● Self-motivated — able to take initiative and work independently
● Strong collaborator in a professional, remote-first environment
● Skilled at prioritizing and sticking to a work plan and timeline
Benefits:
● 6 days vacation
● 3 days paid sick leave
● 9 paid holidays
● Long-term and short-term disability coverage
Interested? Apply today to ITJobs@ITNAmeric.org and help us keep older adults connected to their communities.
