Telehealth Nurse (Access Center) - Boynton Beach, FL

Join to apply for the Telehealth Nurse (Access Center) role at NYU Langone Health.

1149051_RR00108906 Job ID: 1149051_RR00108906

Position Summary

We have an exciting opportunity to join our team as a Telehealth Nurse - Access Center. In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.

Job Responsibilities

• Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Assist providers in contacting patients regarding test results as per provider instruction
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate

Minimum Qualifications

• Bachelor of Science in Nursing
• 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
• Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure
• Ability to demonstrate critical thinking and independent thinking
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
• Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
• Excellent customer service skills
• Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS

Preferred Qualifications

• Bilingual: Spanish or Russian/Greek
• Telephonic care management experience

Note: Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it\'s developing your career, starting a family, or saving for retirement. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. Know Your Rights: Workplace discrimination is illegal.