Almanca Konuşan Müşteri Hizmetleri Serbest Çalışanı – Uzaktan

TRETMANN’ın yenilikçi spor ekipmanları için Almanca serbest müşteri hizmetleri sunun. Amazon ve e-posta üzerinden yazılı destek sağlayın, ayrıca gelen çağrıları uzaktan yanıtlayın.

  • İş Unvanı: Almanca Konuşan Müşteri Hizmetleri Serbest Çalışanı – Uzaktan
  • Şirket: Aretus
  • Çalışma Modeli: Uzaktan
  • İstihdam Türü: Sözleşmeli
  • €29.000 / yıl
  • Deneyim: Orta seviye, Kıdemli
  • Diploma Gerekli: Evet
  • Müşteri desteği
  • Zorunlu Dil: Almanca
  • Sektör: Danışmanlık, İmalat, Perakende

Açıklama

  • E-posta ve Amazon üzerinden müşteri sorularını yanıtlamak
  • Buyer-Seller Messaging, A-to-z Claims ve iadeler dâhil Amazon destek süreçlerini yürütmek
  • Gelen çağrıları yanıtlamak ve müşterilere ürün bilgilerini açıklamak
  • Lojistik ve iade ekipleriyle yakın iş birliği yapmak
  • Bilet kayıtlarını doğru şekilde tutmak ve müşteri taleplerini belgelemek
  • Müşteri hizmetleri operasyonları için uygulanabilir iyileştirmeler önermek
  • Müşterilerin kürek makinelerini, pedal aletlerini ve diğer spor ekipmanlarını kullanmasına yardımcı olmak

Gereksinimler

  • Yazılı ve sözlü iletişimde ana dil veya ana dile yakın düzeyde Almanca bilgisi
  • Yazılı müşteri iletişimi alanında deneyim
  • Müşteri mesajları yazarken kendine güvenli ve titiz olmak
  • Daha önce Amazon üzerinden müşteri desteği sunmuş olmak
  • Seller Central, Buyer-Seller Messaging, A-to-z Claims ve iade işlemleri hakkında çalışma bilgisi
  • Telefonla destek sunma deneyimi
  • Stresli durumlarla ilgilenirken sabırlı ve ulaşılabilir bir iletişim tarzı
  • Daha önce uzaktan çalışmış olmak
  • Günlük sorumlulukları bağımsız şekilde düzenleyebilmek ve proaktif iletişim kurabilmek
  • Kişisel dizüstü bilgisayar, USB kulaklık, güvenilir internet bağlantısı ve çağrılar için sessiz bir alan
  • Ekim-Mart döneminde haftada 40 saat, yaz aylarında ise anlaşmaya bağlı olarak haftada 20-40 saat müsaitlik
  • Spor ekipmanları hakkında temel teknik bilgi tercih sebebidir

Yan Haklar

  • Her yerden tamamen uzaktan çalışma
  • İşe gidip gelmekten ve iş yerinde bulunma zorunluluğundan kaçınma
  • Doğrudan iletişim ve hızlı karar alma süreçlerine sahip küçük bir ekibe katılma
  • Başlangıçtan itibaren size özel bir iletişim kişisine sahip olma
  • Ürünler hakkında kapsamlı eğitim alma
  • Gece veya hafta sonu vardiyası olmadan belirlenmiş hizmet saatlerinde çalışma
  • Ödemeyi avro cinsinden zamanında alma
  • Uzun vadeli bir çalışma ilişkisi kurma fırsatı
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