Apple Pay eCommerce Merchant Specialist Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App). The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features. This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few). Key responsibilities - Source new merchant opportunities through emails, outbound calls, or inbound lead follow-up - Manage and support merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch - Identify key players, and manage the end to end enablement process with merchants, and payment partners - Support merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections) - Establish, develop, and maintain positive business and customer relationships - Onboard merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience - Build and deliver a communication strategy to evangelize Apple Pay in a one-to-one or one-to-many format whether in person or via Webinars - Provide updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams - Maintain merchants contacts and update pipeline status in the internal CRM system Qualifications - Spanish or Italian language fluency (reading, writing and speaking) with high English proficiency - Excellent communication skills via various modes of communication (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations - Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision - Results oriented with ability to provide continued momentum and focus throughout short, medium and long sales cycles - Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting - Excellent problem solving skills with the ability to manage through ambiguities with attention to details - Bachelor degree or equivalent years of sales or business development experience in a corporate environment - Solid understanding of Retail/e-commerce and/or Payment industries a plus About you - You are a motivated professional who thrives in a cross-functional environment - You communicate clearly and effectively with external partners and internal teams - You enjoy building relationships and driving merchant adoption of new payment technologies This role offers the opportunity to influence how merchants adopt Apple Pay, improve customer experiences, and contribute to the growth of Apple’s payments ecosystem.