Associate Client Support Consultant - Chat Team
About the position
ADP is hiring an Associate Client Support Consultant for their Chat Team. This is a hybrid role, working 3 days in the office and 2 days from home, though this may vary during training. The role involves serving as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills, and the ability to build rapport and trust with clients. The company emphasizes career advancement, award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging.
Responsibilities
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Requirements
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- Ability to work overtime hours during peak seasons.
- Military experience is also considered.
Nice-to-haves
- A college degree is great but not required.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
