Cash Collection Associate
Job Description:
- Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments
- Negotiate and establish payment arrangements in accordance with Zoetis Credit Policy
- Maintain positive customer relationships while managing collection efforts and minimizing aged receivables
- Investigate and follow up on customer disputes, deductions, delayed payments, and other invoice settlement issues
- Partner with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts requiring credit holds
- Collaborate with Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty teams to resolve payment-related issues
- Identify high-risk and problem accounts and escalate unresolved matters to the Credit Lead Associate and Credit & Collection Manager
- Support collection activities involving external collection agencies when appropriate
- Complete Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, and EZPay rejection resolution
- Report financial metrics accurately and timely while meeting established KPIs and SLAs
- Support the accounts receivable collection process for the Zoetis U.S. customer portfolio
Requirements:
- High School Diploma or equivalent
- Minimum of one (1) year of Accounts Receivable or Collections experience
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office applications, including Excel and Word
- Strong customer service and relationship-management skills
- Reconciliation skills
- Excellent problem-solving and analytical abilities
- Ability to prioritize workload and manage multiple tasks effectively
- Detail-oriented with strong organizational skills
- Ability to work collaboratively across departments and functions
- Comfortable handling difficult collection conversations while maintaining professionalism
- Open to EST and CST Time Zones
- Must possess or obtain authorization to work in the US for Zoetis
- Preferred: Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- Preferred: Experience working with SAP
- Preferred: Experience in a high-volume collections or shared services environment
- Preferred: Experience with B2B Collections
Benefits:
- Short-term incentive compensation
- Long-term incentives
- Healthcare and insurance benefits beginning on day one
- 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
