Client Intake & Sales Specialist, HomeCare, Remote

Client Intake & Sales Specialist – Home Care (Remote)

Company: Synergy HomeCare of Rockville, Maryland

Location: 100% Remote – U.S. based

Compensation: Competitive base salary + uncapped commission (top performers earn $XX,000+)

Equipment Provided: Company phone, computer, and all necessary tools


Help Families Get the Care They Need — From Anywhere in the U.S.

At Synergy HomeCare, we help seniors and individuals with disabilities live safely and comfortably in their own homes.

As our Client Intake & Sales Specialist, you’ll be the first friendly voice families hear when they reach out for help. You’ll answer questions, guide them through our process, and make sure they feel supported from the very first call — all while working remotely.

If you love building relationships, have strong phone skills, and want your work to make a real difference, this is the role for you.


What You’ll Do
  • Connect with Families: Answer inbound calls and online inquiries, build trust quickly, and understand client needs.

  • Close & Onboard: Secure signed service agreements, schedule home assessments, and ensure a smooth start to care.

  • Track & Improve: Document every interaction in our CRM, share insights on lead quality, and meet or exceed conversion goals.


What We Offer
  • Competitive base salary + uncapped commissions

  • 100% remote – work from anywhere in the U.S.

  • Company-provided phone, computer, and tools

  • Flexible schedule within core business hours

  • A role that blends sales success with meaningful impact


What You Bring
  • Excellent verbal and written communication skills (phone and email)

  • 2+ years in inside sales, lead management, or customer service (healthcare/home care experience preferred)

  • Strong ability to build rapport quickly over the phone

  • Comfortable using CRM software, Google Suite, and basic scheduling tools

  • Self-motivated, organized, and able to work independently in a remote environment

  • Reliable high-speed internet connection


Ready to Make a Difference?

We’re hiring now and interviewing quickly.

Apply today with your resume and a short note about:

  1. Your relevant sales or client service experience

  2. Why you’re passionate about helping families get the care they need

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...