About the position

UnitedHealthcare is seeking a data-driven, detail-oriented Data Analyst I to support provider experience through operational insights and strategic recommendations. The role is part of COVE (Connected Operations Vitals & Experience), UnitedHealthcare’s on-site command center, where teams monitor member and provider experiences, investigate emerging issues, and coordinate improvements across the organization. The analyst combines operational data and provider feedback to identify patterns, develop evidence-backed insights, and help resolve issues affecting providers. The role supports daily monitoring and investigations while building skills in analysis, case documentation, and communicating findings. The position is based in Minnetonka, Minnesota, and the posting describes it as an office position while also offering flexibility to work remotely from anywhere in the United States. Employees hired in the Minneapolis or Washington, D.C. area are required to work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The annual salary range is \$60,200–\$107,400 for full-time employment. Compensation depends on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements.

Responsibilities

• Analyze operational data, including provider feedback, contact patterns, claims metrics, authorization data, and performance indicators, to identify opportunities for process improvement, cost optimization, and experience enhancement.
• Investigate emerging patterns, validate findings, and develop clear case writeups with supporting evidence and recommended next steps.
• Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across provider contact and operational journeys.
• Collaborate with Provider Services, Claims, Clinical Operations, Network, Product, and other teams to drive improvements and resolve experience issues.
• Support intake and discovery for ad hoc analysis requests, help define scope, and deliver insights that inform strategic decisions.
• Present findings to senior leadership through clear narratives and visualizations.
• Track the impact of implemented recommendations and refine approaches based on feedback and outcomes.

Requirements

• At least 1 year of experience in data analysis, business analysis, operations, or a related analytical role.
• Proficiency in Excel, including pivot tables, formulas, and data manipulation.
• Basic SQL proficiency or willingness to learn.
• Intermediate PowerPoint skills and experience communicating recommendations.
• Analytical and problem-solving skills, including experience working with large, complex datasets.
• Ability to manage multiple priorities and respond to real-time business needs.
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Detail-oriented, with a commitment to accuracy and quality.
• Reside in Minnesota and be able to work in the Minnetonka, Minnesota office.

Nice-to-haves

• Experience in provider operations, claims, prior authorization, credentialing, or provider servicing, ideally within healthcare, insurance, or regulated industries.
• Experience analyzing multichannel feedback, such as voice, digital interactions, and surveys, in an operational context.
• Advanced Excel skills, including cleansing and structuring large datasets.
• Familiarity with data visualization tools such as Power BI or equivalent.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs, subject to eligibility requirements.
• Equity stock purchase, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.