Digital Product Implementation Manager
Job Description:
- Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations
- Own requirements gathering, documentation, and communication of digital solutions
- Collaborate with internal and external stakeholders to understand needs and define project scope
- Translate customer needs into solutions aligned with Aetna’s strategic vision
- Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions
- Provide business and technical guidance throughout implementation
- Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely
- Identify and support process improvements that increase delivery efficiency, consistency, and scalability
- Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working
- Leverage data and analytics to inform strategic discussions
Requirements:
- 5+ years of experience in digital strategy and/or digital delivery
- 5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support
- 5+ years of experience working with and presenting to customers and/or executives
- 5+ years of experience in healthcare
- Up to 10% travel annually
- Ability to work collaboratively in a fast-paced, dynamic environment
- Strong critical thinking and problem-solving skills
- Demonstrated relationship management skills
- Previous experience in agile product development
- Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
- Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment
- Strong negotiation, analytical, and project coordination skills
- Ability to balance the ideal state with immediate delivery goals
- Excellent time management and ability to manage multiple priorities autonomously
- Highly organized and detail oriented
- Superior written and verbal communication skills
- Bachelor’s degree or equivalent work experience
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program
