About the position

This role is for a Command Center Warehouse Specialist (Fulfillment Specialist) at TP, a leading global provider of digital business services. The company partners with prominent brands to optimize operations through advanced technology and sustainable business practices. TP has a global workforce of 500,000 across 300 languages and is committed to being a force for good in its communities and for its clients. The position requires the ability to track incoming and outgoing components, manage a trouble ticket system, understand safe packing procedures and shipping methods, and address technical problems efficiently. The role also requires adherence to work schedules, management directives, and company policies.

Responsibilities

• Be organized and have the ability to accurately track all components both incoming and outgoing
• Open and manage trouble ticket system for all requests
• Be familiar with safe packing procedures and various shipping methods
• Demonstrate a positive attitude at all times
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all Teleperformance policies

Requirements

• Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems
• One year of Technical Support & Network service experience in a related field preferred
• Knowledge of the Microsoft Office Products – Excel, Word and Outlook
• Excellent verbal and written communication skills
• Ability to work independently and multi-task
• Ability to lift 40 lbs
• Be detail-oriented and well organized
• Strong customer service skills, confident at handling escalations in a calm and professional manner
• Must be able to work onsite in Waterloo
• Basic computer skills
• Must be flexible to work any 5 days and any 8 hours between 9AM-8PM
• Very good attendance habits
• Excellent organizational and time management skills
• Ability to work in a changing environment
• High level of expertise in Teleperformance & client policies, tools, applications & practices
• Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint

Nice-to-haves

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts