Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

Serves as a primary source of support for the Health System with 8 Acute Care Hospitals, All Baptist Outpatient Services (over 50 locations) and all ambulatory surgical centers. Responds to requests of former patients, physicians, hospital staff and other requestors for health information while preserving the confidentiality of patient's protected health information. Performs quality assessment reviews on release of health information for proper, complete, and accurate disclosure by meticulously checking for all required components of requests received. Answers phone calls and provides information adhering to hospital Disclosure of Medical Record Information policy and State and Federal law and HIPAA and Information Blocking regulations while providing exemplary customer service. Works as a team to meet Release of protected health information and department goals. Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.

Qualifications:

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• 3 years of experience in release of records and/or acute care setting for a large healthcare organization required.
• Associate’s degree in health information management preferred.
• Record Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), or Health Services Administration certificates preferred.
• Knowledge of medical terminology, clinical chart format and computer skills.
• Ability to work in a highly-focused customer service oriented setting with high volume telephone experience.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to multitask and work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be attentive to fine details and be a high volume performer with exceptional organizational skills.
• Requires traveling to different sites for depositions or Court hearings.

Minimum Required Experience: 3 Years

EOE, including disability/vets