About the position

Interactive Brokers Group, Inc. is a global financial services company seeking ambitious problem solvers to join their Client Experience team. This role is hybrid, requiring 4 days in the office and 1 day remote. The position involves assisting clients with trading on various financial instruments, troubleshooting account and funding issues, and collaborating with internal teams to ensure a seamless client experience. The role offers an opportunity to learn about global financial markets and technology-driven brokerage operations in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support.
• Guide users through our powerful trading tools, from buying their first share to navigating complex multi-asset strategies.
• Troubleshoot issues with account management (statement review, permissions, tax, etc.), funding, and trading activity while finding smart and effective solutions.
• Collaborate with technology, risk, and operations teams to ensure a seamless client experience.
• Identify opportunities to improve our processes and tools and share them with the team.
• Embody company values through compassionate communication and deep product knowledge, making customers feel heard and appreciated.
• Resolve user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.

Requirements

• Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
• Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
• Self-motivated and able to manage tasks with minimal supervision.
• Curious about financial markets and the technology that powers them.
• Strong communicator with excellent problem-solving skills.
• Analytical, adaptable, problem-solver, and able to remain calm under pressure.
• Comfortable navigating advanced platforms, including desktop and mobile applications.
• In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto and fixed income.

Benefits

• Competitive salary
• Annual performance-based bonus
• Stock grant awards
• 401(k) retirement plan with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits
• 100% employer-paid medical premiums
• Generous employer contributions to dental & vision plans
• Wellness screening and assessments
• Health coaches
• Counseling services through an Employee Assistance Program (EAP)
• Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
• Company-paid basic life insurance
• Company-paid accidental death & dismemberment (AD&D)
• Company-paid short- and long-term disability coverage
• Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
• Quarterly fitness stipend
• Education reimbursement
• Professional development opportunities
• Legal services
• Telehealth access
• Voluntary insurance options
• Backup child and adult care support through Care.com
• Daily lunch allowance
• Fully stocked kitchen with healthy breakfast and snack options