<br /><p><span style="color:#16191f"><span>Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.</span></span></p><br /><p>Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.</p><p><span style="color:#000000"><b><span style="font-size:inherit"><br />Job Description</span></b></span></p><p><span style="color:#4a4a4a"><span style="font-size:inherit">Labcorp Genetics </span><i><span style="font-size:inherit">(formerly Invitae)</span></i><span style="font-size:inherit"> team has an exciting career opportunity for a Customer Service Support Representative.</span></span></p><br /><p>Work schedule: Monday-Friday 11pm EST to 8pm EST</p><p>Training hours - 9am EST - 6pm EST </p><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Responsibilities</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries.</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Initiate payment plans for patients for outstanding balances.</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Routinely utilize multiple resources to resolve patient inquiries while on the phone.</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Maintain performance goals.</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Ability to become proficient with processes after completing a structured training program.</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Minimum Education and Experience Required:</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">High School Diploma or GED equivalent </span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more customer service experience</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Preferred Qualifications</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more call center experience or healthcare-related customer service</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more medical billing, insurance claims, and explanation of benefits (EOB)</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more patient billing</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 or more women’s health, genetics and oncology specialty testing billing experience</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more molecular testing reimbursement experience</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">1 year or more Medicare and Medicaid experience</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Bilingual English/Spanish capability</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Additional Job Standards</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">Strong verbal and written communication skills</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Establish protocols and procedures; cross-functional collaboration</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Learn in a fast-paced environment</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Attention to detail and focused</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Team-oriented mindset with the ability to work independently</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Excellent organizational skills</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Proficiency navigating multiple computer screens and applications</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Alpha-Numeric data entry proficiency</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Explain billing or account information clearly and professionally</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Energetic, passionate customer service</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Customer‑focused problem solving and resolution skills</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Adherence to confidentiality, privacy, and regulatory compliance requirements</span></span></li></ul><br /><p><span style="color:#4a4a4a"><span style="font-size:inherit">Application Window Closes: 10/14/2026</span></span></p><p><span style="color:#4a4a4a"><span style="font-size:inherit">Pay Range: $17.75- $21.00 an hour </span></span></p><br /><p><span style="color:#4a4a4a"><span style="font-size:inherit">All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</span></span></p><br /><p><span style="color:#4a4a4a"><span style="font-size:inherit">At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. <br /> </span></span></p><p><span style="color:#4a4a4a"><span style="font-size:inherit">Labcorp Genetics </span><i><span style="font-size:inherit">(formerly Invitae) </span></i><span style="font-size:inherit">team has an exciting career opportunity for a Customer Service Support Representative. Representative I. Representative I serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast‑paced customer service environment.</span></span></p><p><br /><b>Benefits </b>Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.<i> </i>Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.<i> </i>Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please <a target="_blank" href=""><span style="color:#0000ff"><u>click here</u></span></a>. <br /><br /><br /></p><br /><p><b>Labcorp is proud to be an Equal Opportunity Employer:</b></p><p>Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. </p><br /><p><b>We encourage all to apply</b></p><p>If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our <a target="_blank" href="">accessibility site</a> or contact us at <a target="_blank" href="mailto:Disability_apply@LabCorp.com">Labcorp Accessibility.</a> For more information about how we collect and store your personal data, please see our <a target="_blank" href="">Privacy Statement</a>.</p><br />