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Hunger Free Colorado is seeking a mission-driven, motivated, and highly compassionate Mobile Outreach & Hotline Specialist to provide direct support to people in need by assisting them in navigating benefit systems and attaining resources and benefits they are eligible for. Support is provided through Hunger Free Colorado Mobile Outreach sites and through the Food Resource Hotline. Additionally, this role will ensure the accurate dissemination of information and application assistance, support expansion opportunities into new communities and build and maintain relationships within communities and related organizations who host Hunger Free Colorado outreach work. This role serves as an advocate for clients by combining empathy, listening skills, and expertise in food resource referrals that result in effective navigation of various systems and connection to resources.
Responsibilities
Mobile Outreach Direct Service – Work directly with clients at Hunger Free Colorado Mobile Outreach sites to:
Maintain organized, safe, and respectful environment for clients.
Share information with clients about the food resources available to them, such as WIC, food pantries, summer meals, etc.
Screen for SNAP eligibility, provide application assistance, follow up to assist with benefits retention via redeterminations, change reports, etc.
Provide clients with contact information for various other organizations that assist with needs beyond food resources. For instance: Immigration, housing, phone, and other forms of assistance.
Direct Hotline Service – Support the Food Resource Hotline by answering calls and reaching out to community partner referrals.
Screen for Supplemental Nutrition Assistance (SNAP) eligibility and provide application assistance
Disseminate information to clients about the food resources available to them
Provide referrals to WIC, food pantries, summer meals and other resources
Follow up with SNAP applicant to ensure timely submission of documents and assist them in retaining their benefits
Other Duties
Track all record in a secure Salesforce database
Maintain an organized, safe and respectful environment for clients
Occasional evening and weekend work as well as professional development opportunities.
Requirements
Bilingual (fluency in BOTH Spanish and English required)
Passion for, and commitment to, the mission, vision, and values of Hunger Free Colorado.
Ability to work a hybrid position, meaning a combination of both in-person and remote / online assignments. This position requires regular travel to partner organization sites around the Denver metro area, as well as occasional visits to the Hunger Free Colorado office for team gatherings.
Ability to work independently, maintaining strong communication ties with site contacts, meeting their needs while aligning with Hunger Free Colorado policies and procedures.
Ability to work occasional weekends and evenings.
Nice-to-haves
Interest in, and ability to:
Proactively engage with members of the public, providing high quality direct services in a face-to-face setting.
Work independently and with minimal supervision within a community-based setting.
Connect quickly with people from diverse backgrounds.
You Are Good At
The successful candidate will be energized by providing direct service in face-to-face community settings and via phone line support. They love to provide exceptional customer service and work with people, proactively engage with those they’ve never met, many of whom may initially be hesitant to speak with Hunger Free Colorado. They can work independently within communities with little to no oversight and are comfortable adjusting their approach to engagement as necessary. They have a strong interest in advocating for themselves and their clients.
Benefits
Hunger Free Colorado offers an exceptional benefits package including vision, basic life, an Employee Assistance Program (EAP) and Accidental Death & Dismemberment (AD&D) insurance provided at no charge to employees. Also included are health, dental, critical illness, accident, and voluntary life insurance coverage with a generous subsidy for health insurance premiums. We also offer a retirement plan, paid vacation, sick leave, and a minimum of 11 paid holidays off per year.
For staff who have worked at least 6 months full time, professional development benefits are available. Hunger Free Colorado participates in the Colorado Family and Medical Leave Insurance (FAMLI) Program, which provides partial income payments and job protection for eligible employees who are temporarily unable to work due to their or a family member’s qualifying medical or legal reason. Detailed benefits documents are available to interested candidates upon request.
