Job Description:

• Drive effective managed service provider (MSP) operations by coordinating recruiting activities across sourcing and delivery teams
• Consolidate hiring forecasts into actionable regional talent demand insights
• Identify recruiting capacity gaps, risks, and resource needs
• Monitor key metrics, operational scorecards, and service-level commitments
• Connect workforce planning, headcount approvals, and requisition processes
• Standardize processes, documentation, and governance practices across the region
• Provide data analysis, reporting, and workforce planning insights for strategic talent acquisition decisions
• Foster partnerships with HR, Finance, Procurement, business leaders, and external providers
• Administer operational and commercial aspects of supplier partnerships
• Coordinate purchase order alignment, invoice reconciliation, and supplier onboarding
• Manage complex HR, Talent Acquisition, or workforce-related programs and multiple stakeholders
• Drive process excellence, operational discipline, compliance, accuracy, and continuous improvement

Requirements:

• Preferred experience supporting managed service provider (MSP) programs, workforce planning initiatives, or Talent Acquisition operations within a complex business environment
• Experience with external talent sourcing methodologies, recruiting technologies, and workforce analytics tools
• Experience administering supplier partnerships, including service performance tracking, purchase order alignment, invoice reconciliation, and supplier onboarding coordination
• Data analytics, reporting, data visualization, and business insights
• Human resources consulting and business process execution expertise
• Ability to partner with HR, Finance, Procurement, business leaders, and external service providers
• Strong communication, collaboration, and interpersonal effectiveness
• Process documentation, standard work, training materials, and governance practices
• Ability to identify operational risks, recommend mitigation strategies, and drive continuous improvement
• Proficiency with technology and digital tools for workflow visibility, reporting accuracy, and workforce planning
• Demonstrated ability to manage complex HR, Talent Acquisition, or workforce-related programs
• Strong analytical and problem-solving capabilities
• Effective consulting, communication, and relationship-building skills
• Ability to drive process excellence, operational discipline, continuous improvement, compliance, and accuracy
• Adaptability, resourcefulness, results orientation, and customer-focused delivery
• Professional certifications in project management or HR management are preferred
• Equivalent experience may be considered in lieu of professional certifications

Benefits:

• Remote work in the United States
• Approximately 10–15% travel opportunity/requirement
• No relocation required (relocation eligibility: No)