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Spectrum is a leading provider of communication and entertainment products. As a Sales Engineer I, you will collaborate with sales teams and clients to design innovative network solutions and ensure client satisfaction through technical support and training.
Responsibilities
Collaborate with sales teams and clients to assess network environments and business requirements, shaping strategic, cost-effective solutions for data, voice and video needs
Design and present network solutions for voice and data applications, preparing specifications, topologies and conceptual designs for review and costing
Conduct site surveys and provide technical sales support, documentation and guidance throughout installation and integration to ensure client satisfaction
Coordinate with Finance and internal teams on solution pricing and approvals, compiling cost elements and ensuring proposals meet both technical and business objectives
Deliver technical training and support to sales and account personnel, maintaining expertise in Spectrum products, services and emerging industry trends
Support the development and launch of new products and services, handle complex technical questions during installation and integration
Ensure compliance with company policies and contribute to special projects as assigned
Skills
Associate's degree or equivalent training, education and experience, preferably focused on Information Technology or Telecommunications Engineering Technology or equivalent work experience
1+ year of sales engineering and networking experience in the telecom or service provider industry
Foundational ability to design and implement small to medium WAN solutions for up to 20 sites using SD-WAN, Ethernet and legacy network technologies
Working knowledge of corporate data security systems including Firewalls, VPNs, DNS and routing, switching and security protocols such as BGP, ISIS, OSPF, RIP, CoS/QoS and emerging technologies
Understanding of networking concepts including VPN, TCP/IP, IP VPN, MPLS, VPLS, DWDM, CWDM and converged multimedia applications
Foundational experience in Unified Communications and voice signaling protocols such as SIP and VoIP for hosted and premises-based solutions
Skilled in multitasking, collaborating with sales managers and executives to drive results and enhance customer experience
Strong verbal and written communication, presentation and proposal design skills
Proficient in MS Visio, Word, Excel and PowerPoint
Valid Driver's License with satisfactory driving record and insurance coverage
Bachelor's degree or technical equivalent in related field
3+ years of experience in Sales Engineering, Network Engineering, Value Added Reseller, network administration or other relevant telecom roles
Certifications in data networking, WANs, voice communications or security from providers such as ISC, Cisco, Fortinet, Palo Alto or Juniper
Ability to present service designs clearly, articulating benefits and outcomes
Company Overview
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications. It was founded in 1989, and is headquartered in Stamford, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.spectrum.com.
