Job Description:

• Manage a team of Vocational Rehabilitation Specialists providing return-to-work services across STD and LTD
• Oversee forensic employability assessments and occupational analysis
• Ensure the team achieves or exceeds KPIs through observation, coaching, and data-driven insight
• Monitor, analyze, and report on team KPIs using Excel to identify trends and communicate performance
• Champion more effective and creative approaches to help claimants return to work
• Advance vocational rehabilitation best practices across the team
• Lead the team through process and organizational change while sustaining results, service quality, and morale
• Communicate clearly with stakeholders across all organizational levels
• Teach, coach, and guide new vocational counselors
• Model efficient daily use of AI tools
• Participate in or lead unit and cross-functional initiatives
• Provide vocational subject-matter expertise in sales and customer retention cycles
• Recruit, hire, and onboard diverse talent

Requirements:

• Master’s degree in vocational rehabilitation or a related field
• Certification as a Rehabilitation Counselor (CRC) required
• Recognized expertise in the vocational rehabilitation field
• Demonstrated leadership experience/capabilities or demonstrated aptitude for leading a team of professionals in the disability insurance industry
• Proficiency in KPI reporting and analysis
• Excellent Excel skills, including formulas, graphs, tables, and charts
• Confident, adaptable approach to change
• Comfort with the daily use of AI tools
• Strong written and oral communication skills
• Experience working with cross-functional business partners in claims, distribution, product, and other expert resources
• Experience working with small to national-level customers in the execution of critical services
• Track record of innovation and strong results
• ADA certification and experience preferred
• Previous ADA or RTW case management experience preferred
• 3–5 years of leadership experience preferred

Benefits:

• Market competitive base salaries
• Yearly bonus potential at every level
• Medical, dental, vision, life insurance, and disability insurance
• Paid Time Off (PTO)
• Parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit for approved traditional college degrees and accredited certificate programs
• Employee Stock Purchase Plan: shares may be purchased at 85% of the lower of two prices
• Discretionary annual incentive program