Outbound Sales & Appointment Setter
Job Description:
- Make outbound calls to prospective members and qualified leads
- Introduce healthcare services and health plan options and identify member needs
- Schedule qualified appointments and follow up with leads
- Use effective sales techniques to build rapport, overcome objections, and secure appointments
- Provide accurate information and professional customer service by phone and email
- Maintain accurate records of calls, appointments, follow-ups, and customer interactions
- Meet individual and team appointment and performance targets
- Follow established scripts, procedures, and applicable regulatory and compliance requirements
- Collaborate with team members to ensure a smooth customer experience
- Perform related administrative and customer service tasks as needed
Requirements:
- Proficient English communication skills (written and spoken)
- Previous experience in outbound sales, appointment setting, call centers, collections, or similar roles
- Strong communication, persuasion, negotiation, and interpersonal skills
- Ability to handle objections and overcome customer rebuttals effectively
- Comfortable making a high volume of outbound calls and working toward performance targets
- Ability to follow scripts, procedures, and compliance requirements accurately
- Familiarity with CRM and sales-tracking systems is a plus
- Resourceful, accountable, with a strong sense of ownership
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident
- Strong problem-solving skills with the ability to work independently
- Strong attention to detail and multitasking skills in fast-paced work environments
- Excellent organizational skills with the ability to manage daily operations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with standard business tools (email, spreadsheets, document management)
- Ability to quickly learn new systems, software, and workflows
- Ability to follow established processes accurately with minimal supervision
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
- Interested in long-term career opportunities
- Able to undergo a background check
- Reliable computer running Windows 10 or newer, two monitors, and high-speed internet
- Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages
- Professional home workstation capable of supporting uninterrupted remote work
Benefits:
- 100% remote work
- Great work environment with potential for growth
