Required Education• High School Diploma or equivalent. Required Certifications• Active Texas Pharmacy Technician License Required Skills • Minimum 1 year of high-volume outbound call center experience• Strong verbal communication skills and professional phone etiquette• Experience communicating with physician offices, clinic staff, providers, or healthcare professionals• Pharmacy technician experience or pharmacy workflow knowledge• Experience with prescription refill processes, medication renewals, or prescription authorization workflows• Strong documentation and data entry skills• Ability to navigate multiple computer systems simultaneously• Ability to work independently in a remote environment• Strong attention to detail and organizational skills• Ability to meet productivity and quality expectationsPreferred Skills• Healthcare call center experience• Pharmacy call center experience• Prescription renewal or refill authorization experience• Knowledge of HIPAA regulations• Customer service experience in healthcare environments• Experience working with physician offices and provider practicesPharmacy Technician Overview• Conduct outbound calls to physician offices and clinic staff to obtain prescription refill authorizations• Follow up on prescription renewal requests after unsuccessful fax or electronic outreach attempts• Maintain accurate documentation of all provider communications and authorization outcomes• Support continuity of patient care through timely refill authorization completion• Work within a high-volume outbound calling environment averaging approximately 100 calls per day• Utilize multiple systems simultaneously while documenting interactions• Meet productivity, quality, and compliance standards• Collaborate with team leads and support staff for escalations and issue resolution• Maintain HIPAA compliance and patient confidentiality• Operate independently within a remote work environment• Support turnaround time goals and refill completion objectivesJob Duties • Make outbound calls to physician offices and clinic staff• Request prescription refill and renewal authorizations• Follow up on previously submitted refill requests• Leave professional voicemail messages when appropriate• Document all interactions accurately and completely• Update patient and prescription information within company systems• Monitor refill authorization status and next steps• Meet daily outbound call volume expectations• Maintain quality and compliance standards• Escalate issues when necessary• Support departmental productivity goals• Participate in training and team meetings**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**