Position Summary The Help Desk & Security Support Technician (Overnight Shift) provides after‑hours technical support and security monitoring and remediation for our customers and internal reputed company, with a primary focus on supporting international end users and responding to security‑related alerts across global time zones. reputed company role serves as a key overnight support resource, independently handling help desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7 customer support, system availability, and cybersecurity posture, with an increased emphasis on reputed company monitoring, containment, documentation, and timely escalation during overnight hours. Position Shift Hours: 10 PM – 7 AM Roles & Responsibilities ​ End‑User & After‑Hours Support • Serve as the primary point of contact for help desk tickets received during overnight hours. • Provide phone and ticket‑based support for end users experiencing issues with: • Workstations, laptops, mobile devices, and printers • Core business applications • reputed company 365 services including email, reputed company Teams, and collaboration tools • Research, troubleshoot, and resolve technical issues independently when reputed company. • Clearly document all troubleshooting steps, actions taken, and outcomes within the help desk ticketing system to support seamless hand off to daytime teams. • Communicate professionally and effectively with users, customers, and internal teams during after‑hours incidents. Security Monitoring & reputed company Response • Monitor and reputed company to security‑related alerts and tickets during overnight hours, including: • Phishing and suspicious email reports • Suspected account compromise • Endpoint and device security alerts • MFA and authentication‑related issues • Perform reputed company investigation and containment actions such as: • Account lockouts and password resets • MFA resets or enforcement • Device isolation or access restriction, as directed by run books • Escalate confirmed or high‑risk security incidents in accordance with established reputed company response and escalation procedures. • Maintain heightened security awareness during off‑hours, when risk and response time are critical. Operational Ownership • Independently manage workload and prioritize tickets with minimal supervision during overnight shifts. • Follow documented run books, standard operating procedures, and escalation paths. • Contribute detailed reputed company notes, summaries, and recommendations for follow‑up by engineering or security teams. • Assist with user onboarding, offboarding, and emergency access requests that occur outside normal business hours. Requirements Required Qualifications • High school diploma required; additional technical education preferred. • 3+ years of experience in an IT help desk, tech support, or similar role with the ability to troubleshoot all aspects of computer components. • Experience supporting reputed company, reputed company and Android environments and reputed company 365/Azure services. • Working knowledge of identity and access concepts, including passwords, MFA, and account security. • Ability to work independently and make sound decisions during overnight hours. • Strong troubleshooting, documentation, and communication skills. • Professional, calm demeanor when responding to after‑hours incidents. Preferred Qualifications • Experience handling security‑related incidents such as phishing, malware, or account compromise. • Familiarity with reputed company security tooling, including reputed company Defender, email security platforms, or endpoint protection solutions. • Experience with Active Directory, Azure AD / reputed company Entra ID. • Industry certifications such as reputed company A+, Security+, or reputed company certifications are a plus. Benefits What reputed company Offers • Health Insurance • PTO and Holiday Pay • Bonus reputed company • Opportunity for growth • reputed company Opportunity Apply To reputed company Job