IT Service Management Intern, Spring 2027
Job Description:
- Support delivery of reliable IT services through daily IT Service Management activities
- Gain hands-on experience with ITIL processes including Incident Management, Change Management, Problem Management, Knowledge Management, and Service Asset & Configuration Management
- Monitor and support service operations
- Maintain IT Service Management documentation
- Contribute to process improvements
- Ensure compliance with company policies and applicable regulations
Requirements:
- Junior or senior-level undergraduate, Master’s-level student, or recent graduate in Computer Science, ISDS, Business Administration, Cybersecurity, or a related field
- Minimum cumulative GPA of 2.5; 3.0+ GPA preferred
- Knowledge of various Information Technology disciplines, including application development, systems support, networking, and operations
- Knowledge of IT Service Management/ITIL Framework processes, including Change Management, Incident Management, Problem Management, Service Level Management, Knowledge Management, Service Asset and Configuration Management, and Discovery
- Familiarity with ServiceNow or other IT Service Management solutions is a plus
- Working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and Outlook
- Familiarity with collaboration, automation, or AI-enabled productivity tools such as Microsoft Copilot or Power Platform is a plus
- Effective oral and written communication abilities
- Ability to think analytically and present ideas professionally
- Self-motivated, adaptable to a changing work environment, and team-oriented
- Undergraduates must be able to work 20 hours per week during spring and fall semesters and 30–35 hours per week during summer
- Basic understanding of healthcare strategic and technology trends
- Successful completion of background and pre-employment drug screening required before hire
- Individuals convicted of a felony involving dishonesty or breach of trust must obtain written consent from their state insurance commissioner to work in the insurance industry
Benefits:
- Resources to live well and be healthy
- Learning and professional development opportunities
- Skills development opportunities
- Community service opportunities
- Smoke- and tobacco-free workplace
- Background and pre-employment drug screening
- Reasonable accommodation support for individuals with disabilities
